Question 1

Is my trading data safe?

Accepted Answer

Yes. PromptDesk runs 100% in your browser: we have no servers storing your trades. Your information never leaves your device, which makes it as private as a file on your own computer.

Question 2

Does it work with my NinjaTrader account?

Accepted Answer

Yes. You export your NinjaTrader Trade List as a CSV and the platform processes it instantly. It automatically recognizes English and Spanish number formats, so there is nothing to adjust by hand.

Question 3

Can I try it before paying?

Accepted Answer

Yes: the "See live demo" button on the home page opens the Analyzer with sample data, no account needed. And every payment comes with a 7-day money-back guarantee, so you can try everything with your own data risk-free.

Question 4

Can I cancel anytime?

Accepted Answer

Yes, in one click from your account. There is no lock-in or penalty: if you cancel the Annual plan, you keep access until the end of the period you already paid for. Lifetime access has nothing to cancel: it is a one-time payment.

Question 5

What if I pay and it is not for me?

Accepted Answer

Both plans come with a 7-day money-back guarantee: if you decide within the first week that it is not for you, write to soporte@promptdeskpro.com from your account email and we refund your payment.

Question 6

What is Lifetime access?

Accepted Answer

A one-time $99 payment (launch price) that gives you access to the platform forever, including every feature we add in the future. No renewals, no recurring charges: you pay once and it is yours.

Question 7

Is this financial advice?

Accepted Answer

No. PromptDesk is an analytics and education tool. We do not give signals or investment recommendations: we help you understand, measure and validate your own trading.

Question 8

What does AI do in PromptDesk Pro?

Accepted Answer

Two things. Inside the app: you describe your strategy in your own words or upload a chart screenshot, and AI turns it into a complete strategy (it detects entries, stop and target). Outward: every strategy comes out as a professional prompt ready to paste into ChatGPT, Claude, Gemini or whichever AI you prefer. No AI experience needed: the step-by-step guides you.